Delete your account
How to delete your AYWA account and data — in the app, or without the app — and what is deleted and what is kept.
Delete in the app
- Open AYWA and sign in.
- Go to Settings.
- Tap Delete account (the last row). You can also use Settings → Privacy and data → Delete everything and close my account.
- Read what will be deleted and tap Yes, delete my account.
Deletion happens at once. The app then shows “Your account was deleted.”
Delete without the app
Lost your phone or uninstalled the app? Email us from any address:
- Subject: “Delete my AYWA account”.
- Write the mobile number you signed up with.
- We will confirm that the number is yours, usually with a one-time SMS code to that number. We never ask for a password or a card number.
- We delete the account and reply to confirm, within 30 days at most.
Membership first
Paying for a membership through the App Store or Google Play? Deleting your account does not stop the store from charging you. Cancel it in the store first: on iPhone, Settings → your name → Subscriptions; on Android, Google Play → Profile → Payments & subscriptions → Subscriptions.
What is deleted at once
- Your statements, their masked lines and the bills read from them.
- Your profile: mobile number (its hash and last 4 digits), country, city and language.
- Your sign-in on every phone, and any pending SMS code.
- Your membership record in our system.
- Your power of attorney ends: AYWA will not call providers for you any more.
- The task requests kept on your phone, when you delete in the app.
This cannot be undone. If you sign up again with the same number, you start from nothing.
What is kept, and for how long
| Data | Why it is kept | How long |
|---|---|---|
| Signed terms and power of attorney, with their signing evidence (name, email, last 4 digits of the phone, time, device, IP address, signature) and PDF | Legal proof of what you agreed to and approved | 7 years after the account is deleted, then deleted |
| Recordings and transcripts of calls already made for you | To document offers and handle complaints | Until 7 days after the call, then deleted (longer only if the law requires it or an open complaint needs them); the result summary is deleted with the account |
| A random purchase reference that does not identify you | So a membership the store still bills can be restored if you sign up again | While the store keeps it |
| Security log (IP address, time) | To block abuse and investigate incidents | Up to 90 days |
| Encrypted backups | To recover from a failure | Up to 35 days, then overwritten |
Delete only some data
- To stop calls for you without deleting the account: Settings → My signed documents → Revoke power of attorney.
- To ask us to delete a specific item, such as a call recording, write to support@aywa-ai.com.
More
See our Privacy Policy for everything we collect and why. Questions: support@aywa-ai.com.